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Frequently Asked Questions GENERAL QUESTIONS BOOK A RIDE

Answers To Commonly Asked Questions

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HOW DO I MAKE A RESERVATION?

Reservations can be made by downloading our Mobile App which is available via our website by clicking here, or by calling us at 435-215-7200.

DO I HAVE TO MAKE A RESERVATION IN ADVANCE?

All of our rides are “pre-arranged” and require advance notice. Our mobile app and website require at least one hour of advance notice. If you need a ride quicker please phone us at 435-215-7200 and we will make every attempt to honor your request as quickly as possible.

WHERE DO I MEET MY CONCIERGE?

Once you land at Salt Lake City International Airport you will receive a text message that allows you to communicate seamlessly with your Chauffeur. Once you have all your bags, please proceed down the escalators behind the Information Desk in the center of the Baggage Claim Area and then proceed outside of Door L2 or L3. Your Chauffeur will pick you up on the lane closest to the door you exited between Columns 4A and 5A.

I GET AN ERROR MESSAGE WHEN I INPUT MY CREDIT CARD BILLING ADDRESS...

More than likely this error is occurring because your billing address is a Post Office Box (P.O. Box). Our system utilizes the Google Maps Database, and obviously Post Office Boxes are not in the Google Maps Database. Please use your home address as the Billing Address and we will manually approve the credit card billing address on our side when we see the error/message. We apologize for this error and are working with our software vendor to update this error.

WHAT IF I NEED A CAR SEAT OR BOOSTER SEAT?

Four Season’s Concierge provides COMPLIMENTARY Car Seats and Booster Seats for our Little VIPs. Please be sure to include your need for these accommodations when you are placing your reservation.

WHAT IF MY FLIGHT IS DELAYED / ARRIVES EARLY?

When you place your reservation, please be sure to include your Arriving Airline and Flight #. Our state-of-the-art Reservation System will track your flight and automatically inform the Concierge of any changes to your Flight Status.

WHAT TIME SHOULD WE LEAVE PARK CITY?

We recommend departing Park City two to two-and-a-half hours prior to your flight’s departing time. The ride from Park City to the Salt Lake City International Airport takes 30 – 45 minutes depending on your location. Checking-In and Airport Security take 10 – 15 minutes. Once through Security, it should take no longer than 10 minutes to walk to your Departing Gate.

If you would like to leave earlier than two hours, please let us know.

When requesting a ride from Park City to the Salt Lake City International Airport, please put the requested pick-up time as the time you would like to LEAVE Park City… NOT your flight time.

WHAT IF I WOULD LIKE TO MAKE A STOP ALONG THE WAY?

If you would like to make a stop along the way, please be sure to include that when you are making your reservation so we can plan accordingly. Stops that are not requested in advance will be honored if time permits based on upcoming scheduled rides for the Concierge.

There is an additional charge of $20 per stop that is made. If a stop is longer than 10 minutes there will be an “wait time” per minute, based on the hourly rate of that vehicle category.

If you are making multiple stops nearby your Chauffeur may be able to consolidate the requests into “one stop” to save you additional charges.

Please be aware that Wine, Liquor, and Beer greater than 3.2% ABV must be purchased at State Alcohol Stores, which are closed on Sundays and most Holidays.

ARE THERE ANY ADDITIONAL FEES OR TOLLS?

All rides that start or end at the Salt Lake City International Airport have a mandatory Airport Toll.

In addition, there is an Safety/Booking Fee for each Ride.

IS GRATUITY INCLUDED IN THE FARE?

A Suggested Gratuity of 20% is included in the fare. Your Chauffeur receives 100% of this gratuity. If your Chauffeur went above and beyond, feel free to give any additional gratuities directly to them or contact us and we can add it to the credit card on file.

``FILM FESTIVAL`` PREMIUM FEE

The following Rate Changes are in effect during the Film Festival, which is January 27, 2021 through February 4, 2021…

Due to added traffic both at the Salt Lake City International Airport and in Park City, there will be an additional fee of $60 Per Airport Transfer for all rides to/from the Salt Lake City International Airport.

Due to additional Park City Traffic, there is an additional charge of $30 for any “In Town” ride.

Our “Hourly / As-Directed” rates during the Film Festival are 50% higher.

HOW DO I CANCEL MY RIDE?

With the exception for a ride taking place during the Film Festival, you can cancel your ride without penalty by emailing info@fsparkcity.com by 8:00PM MST the day before the scheduled ride.

Requests to cancel a ride via text message or phone call will not be considered.

Rides taking place during the Film Festival have unique cancellation terms. Please contact us to learn more about these.

Make Your Reservation Online Today

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When requesting transportation to/from the airport, please select the “To Airport” or “From Airport” and use the Airport Code (SLC) for the Salt Lake City International Airport to ensure proper pricing

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Park City Luxury
Transportation

Contact us if you want to move around town like a local and get red carpet service along the way, for prices that will make you regret using Uber — You can also download our APP today.

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